What Our Customers Are Saying
"Brent and Brett were the installers that came to replace our old furnace and ac unit. They showed up when we were told they would-nice! They work well together and proceeded to do a clean and thorough install. Both are knowledgeable, making sure we understood what we needed to know. They did an excellent job and would recommend this team. "
M . F from Davis Junction, IL on March 30th, 2023
M . F from Davis Junction, IL on March 30th, 2023
( / 5)
"you guys have come out twice in the last 6 months to replace an air conditioning unit and for a furnace issue. Both times had the same tech his name was Brett. with the a/c unit he took his time and re-routed the line that removes the condensation so it goes outside. The old one just fell into a drip pan. He worked until way after the sun went down. With the furnace it would knock when it turned on. He came out replaced one part and it works great. Brett is an all business tech who doesn't try to upsell you for things you really don/t need which in the day and age is very much appreciated. YOu need to be sure you keep this guy. They don't come along often"
m . c from Loves Park, IL on March 22nd, 2023
m . c from Loves Park, IL on March 22nd, 2023
( / 5)
"Check and cleaned and explain everything he did nobody ever did that thank you Brad"
T . P from Stillman Valley, IL on October 12th, 2022
T . P from Stillman Valley, IL on October 12th, 2022
( / 5)
"Brett did an awesome job checking my furnace before the cold weather comes. He even helped me get my Aprilaire set up, something I didn't even know my house had. He was very knowledgeable and answered all of the (million) questions I had!"
K . C from Stillman Valley, IL on September 26th, 2022
K . C from Stillman Valley, IL on September 26th, 2022
( / 5)
"I had the most friendly,knowledgeable person here to take care of my furnace,His name is Brett..He went above & beyond explaining everything to me..I really appreciated the fact that he didn't look down on me as a dumb woman asking questions. He took time to make sure I understood everything......I highly recommend Hurst & Brett.. Thank You so very much,,"
S . S from Byron, IL on September 26th, 2022
S . S from Byron, IL on September 26th, 2022
( / 5)
"Brett & Terry did an Excellent job. They came out on 20th of April to install a new air conditioner. Usually, it would take about
4 hours, but they were here all day, and worked through their lunch. They did a great job inside and outside and cleaned up very well. They were pleasant and answered any questions I had. I have only used the air conditioner once because of the weather, but it worked well and got very cold in the house. I would definitely use them again in the future.
Thanks again."
T . B from Mount Morris, IL on May 9th, 2022
T . B from Mount Morris, IL on May 9th, 2022
( / 5)
"Brett was very efficient and good at explaining what he was doing. High marks for him!!!!"
J . C from Holcomb, IL on May 4th, 2022
J . C from Holcomb, IL on May 4th, 2022
( / 5)
"My technician's name was Brett, he was on time and very friendly to me. He also was very patient with me as I asked him a lot of questions and he did his best to try to make me understand what he was saying to me. I admit that I'm not very knowledgeable about furnaces, I'm very happy with the service that I received from him and also with the person who I made my appointment with. She was also very professional, friendly and accommodating to when I would be available for them to come to my house. I'm very satisfied with the company as a whole."
S . P from Rochelle, IL on February 19th, 2022
S . P from Rochelle, IL on February 19th, 2022
( / 5)
"Amazing company and people! I’ve used this company for my furnace and A/C and have no complaints at all! Fast, friendly, and do a great job! Thank you guys for all you’ve done in my house!"
T . M from Belvidere, IL on February 17th, 2022
T . M from Belvidere, IL on February 17th, 2022
( / 5)
"Customer service representative Brett Hatfield was very courteous, professional, prompt, knowledgeable, & arrived in the time frame promised. He was very knowledgeable about the services they provide. Work was performed on a timely basis, & he was very pleasant to talk to; & answered all of my questions.
He installed a new thermostat for me, & checked my existing furnace.
I highly recommend the service he provides to the customers. It is nice to deal with such a friendly customer service representative. "
K . C from Lindenwood, IL on January 29th, 2022
K . C from Lindenwood, IL on January 29th, 2022
( / 5)
